Frequently Asked Questions
Everything you need to know about our timeless functional goods.
Where is my order shipped from?
All orders are carefully packed and dispatched from our warehouse in London. We use reliable couriers to ensure your functional hardware and household goods arrive safely.
What is your return policy?
We offer a 28-day return period for all unused items in their original packaging. Please ensure you include your order notification or receipt to facilitate a smooth refund process.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on the weight of your order and the destination.
Are your products handmade?
Many of our products are sourced from specialist manufacturers who use traditional methods. We prioritize timeless design and high-quality craftsmanship to ensure every item is built to last.
Can I track my delivery?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor its progress.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.